Support

 after purchasing admintools and installing, the following error message appeared:

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Failed deleting LICENSE.txt
Copy failed
JInstaller: :Install: Failed to copy file /usr/www/users/gpus/tmp/install_5336e02656962/backend/access.xml to /usr/www/users/gpus/administrator/components/com_admintools/access.xml
Error installing component
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here is the response from the host:

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I am not sure of the exact reason for the file to be unable to copy. Here
are a few possible reasons:

1. It won't overwrite an existing file. Try to rename the existing
access.xml file to something like access.xml.old and re-running the
installer.

2. Your directory permissions are a little unusual.
/usr/www/users/gpus/administrator/components/com_admintools has permissions
of rwxr-xrwx (757). This is a bit insecure, and shouldn't impact the
install, but sometimes installers may check for this.
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after deleting the files that appeared in administrator / components / com_admintools, both the front end and the backend of the site were blank.

the site didn't come back online until I followed someones suggestion to delete any admintools records in the extensions table.

advice please.

david

those were the permissions established during the installation.

administrator and components are both set to 757 ... heading out to meeting, will try your advice re: ftp layer when I return.

thanks,
david