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Admin Tools

#19710 Admin Tool upgrade

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by tampe125 on Friday, 28 March 2014 04:51 CDT

Friday, 28 March 2014 03:41 CDT

Ryf
 Hi

I ugraded the admin tool from 2.6.0 to latest version 2.6.2 and got following error message:

Fatal error: require_once(): Failed opening required 'view.php' (include_path='.:/usr/local/lib/php55:/usr/share/pear') in /home/rhenusca/public_html/rhenus-2/administrator/components/com_admintools/liveupdate/classes/controller.php on line 207

This error message I received on multiple customer sites running php 5.5 when upgrading (all sites running joomla 3.2.3

I got also only a white screen after upgrading akeeba backup from 3.10.1 to 3.10.2

after reloading pages it looks as if upgrade worked. However can you please confirm that all is ok and why above error message did pop up and why a only a white screen is shown after upgrading akeeba backup?

Thanks and best regards
Tony

Friday, 28 March 2014 04:51 CDT

tampe125
Receiving a blank page after installing the latest versions of Akeeba Backup, Admin Tools, Akeeba Ticket System, DocImport or Akeeba Release System using Live Update (the update button found inside each component's control panel page) is normal and does not indicate an error.

As described in the change logs of these components, the versions released since March 2014 no longer make use of Akeeba Live Update. Due to popular request all of our software is now making use of Joomla!'s own extensions update feature. In the future you will find the updates to our software in Extensions, Manage Extensions, Update. Joomla! itself will be responsible for discovering, downloading and installing the updates. Our extensions update code (Akeeba Live Update) has been removed from all of our components.

This is the reason you are receiving a blank page. Since you made an update using Live Update, after the update was complete it tried redirecting back to itself. However it was already removed in the updated version, hence the blank page. This is not an error. Your update has been installed just fine. You can verify it by logging back in to your site's administrator page and visiting the component's main page. You will see that our component functions just fine and is, in fact, upgraded to the latest release.

If for any reason the update did network, please consult our documentation which contains detailed instructions for alternative update methods. Cutting a long story short, installing the latest version on top of the old one but without uninstalling the old version will perform an update.

We apologies for the confusion caused by the blank page. Unfortunately it was a bit of a Catch-22 situation for us. If we included Live Update in those releases the same problem would occur in the next version that would not have live update, plus some other interesting update issues (Live Update would report an update available if you used Joomla!'s extensions updater and vice versa). Removing it causes a blank page. Not using Joomla!'s own updater caused distress to many users. Every solution was a bad one. We chose the one that will be the best in the long run.

Since this is ultimately not an error we will now close this ticket. Thank you for your understanding and sorry for the confusion.

Davide Tampellini

Developer and Support Staff

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