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Admin Tools

#19655 Admin Tools and CW Multicategories

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by user69584 on Friday, 21 March 2014 08:00 CDT

Friday, 21 March 2014 05:35 CDT

user69584
 Hi,
I'm experiencing trouble with my very appreciated extension CW multicategories from cesky web.
Have been using CW 3.3.3 and J3.3.3 and everything worked fine.
After update to AAT 2.6.2 CW wouldn't work any longer (can't assign/save categories to articles any longer)..
As you surely are about to recommend, I have also contacted CW's develper but to no avail.
Do you have a hunch what happened (access problem?)
kind regards
Armin

Friday, 21 March 2014 06:55 CDT

nicholas
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 21 March 2014 07:31 CDT

user69584
Wow, Nicholas that was some load of text ;-)
Thank you for your extensive response and your hints.
Guess it will take me some time to follow your instructions, but anyway: I'm going to follow them precisely.
By the way: this is what I tried in the meantime.
De-installed AAT - no change
Re-installed and defined an exeption for the extension's php file (multicats.php) - no change
made the htaccess.admintools file the valid .htaccess (by renaming) - no change

I will report on the ongoings.
kind regards
Armin

Friday, 21 March 2014 08:00 CDT

user69584
here's my report:
1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems. –

Can’t change the configuration: most probably the same effect you guessed in Ticket No. #19654 – A Joomla Bug?

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

Disabled system Admin Tools – no change. But as already said: I had also even de-installed AAT with the same (no) effect.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.


O.k. even the standard htaccess.txt file – when enabled – did no change. So itÄs no htaxxess problem either.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

So maybe you are right – AAT is not the sinner. But maybe Joomla 3.2.3 itself causes the issue (see item #19654.
I think we should close this issue because obviosly Joomla itself caused the problem (strange that directly after the update it worked!!)
kind regards
Armin

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