Hello,
I have tried to update both Admin Tools Pro and Akeeba Backup Pro to the latest versions 2.6.2 and 3.10.2 on 3 different joomla sites, all of them have the same system info I plugged into the support form above and all of them have similar issues explained below.
The first site I tried upgrading your components on I used the one-click email to try and perform the update and got a 500 internal server error after attempting the upgrade. I had to refresh twice to get back to the extension manager only to find the upgrade did not occur? I then had to manually download the current versions from your website, upload and install the upgrade; which still gave me the 500 internal server error but after refreshing the browser a couple times the upgrade was made. However, I keep getting warning messages that the update plugin is obsolete and will disable itself. And another warning that said to disable the plugin to make the message go away?
So I went to the plugins manager and found two slightly different plugins, one labeled "System - Admin Tools Joomla! Update Email" and the other labeled " System - Admin Tools Update Email". The plugin labeled "System - Admin Tools Update Email" was disabled but the other one was not. I tried disabling both of them, yet the warnings persist? I tried clearing my browser cache, clearing the joomla cache, disabled the hosting cache yet the warnings persist? The only way to get them to go away is to turn debugging to none instead of system default?
As I mentioned I tried this on 3 sites all on different host accounts, the next one I tried the upgrades on I logged in and clicked on the "Upgrade" link in each component, yet still got the 500 internal server error and persistent issues mentioned above?
On the last site I tried the upgrades on I tried uploading and installing the upgrades manually right from the start and still got the same results as above with a 500 internal server error and then the persistent warning messages even after disabling both plugins.
I have a several more sites to upgrade and could use some advise as to what is going on and how I can avoid all these issues? I am wondering why the upgrades are kicking out 500 internal server error messages? Why the warning messages will not go away? And also, I am slightly confused as to if I am supposed to have the plugin labeled "System - Admin Tools Joomla! Update Email" enabled or not? It is confusing having both plugins so similar in name and understanding which one or if both should be discarded?
Thank you for your time!
I have tried to update both Admin Tools Pro and Akeeba Backup Pro to the latest versions 2.6.2 and 3.10.2 on 3 different joomla sites, all of them have the same system info I plugged into the support form above and all of them have similar issues explained below.
The first site I tried upgrading your components on I used the one-click email to try and perform the update and got a 500 internal server error after attempting the upgrade. I had to refresh twice to get back to the extension manager only to find the upgrade did not occur? I then had to manually download the current versions from your website, upload and install the upgrade; which still gave me the 500 internal server error but after refreshing the browser a couple times the upgrade was made. However, I keep getting warning messages that the update plugin is obsolete and will disable itself. And another warning that said to disable the plugin to make the message go away?
So I went to the plugins manager and found two slightly different plugins, one labeled "System - Admin Tools Joomla! Update Email" and the other labeled " System - Admin Tools Update Email". The plugin labeled "System - Admin Tools Update Email" was disabled but the other one was not. I tried disabling both of them, yet the warnings persist? I tried clearing my browser cache, clearing the joomla cache, disabled the hosting cache yet the warnings persist? The only way to get them to go away is to turn debugging to none instead of system default?
As I mentioned I tried this on 3 sites all on different host accounts, the next one I tried the upgrades on I logged in and clicked on the "Upgrade" link in each component, yet still got the 500 internal server error and persistent issues mentioned above?
On the last site I tried the upgrades on I tried uploading and installing the upgrades manually right from the start and still got the same results as above with a 500 internal server error and then the persistent warning messages even after disabling both plugins.
I have a several more sites to upgrade and could use some advise as to what is going on and how I can avoid all these issues? I am wondering why the upgrades are kicking out 500 internal server error messages? Why the warning messages will not go away? And also, I am slightly confused as to if I am supposed to have the plugin labeled "System - Admin Tools Joomla! Update Email" enabled or not? It is confusing having both plugins so similar in name and understanding which one or if both should be discarded?
Thank you for your time!
