Admin Tools

#19337 Will not upgrade

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Latest post by dlb on Wednesday, 26 February 2014 08:24 CST

Wednesday, 26 February 2014 04:25 CST

user8066

Hello

I cannot update my site www.barstohire.co.uk with the latest version, I have tried to manually update via the direct link but it still will not update.
Please help.

Regards
Ron

Wednesday, 26 February 2014 07:41 CST

dlb

Ron,

You didn't give me an error message or any description of the problem so I'm guessing. With our site upgrade on December 25, all of the Download IDs changed. You can read more about it here: https://www.akeebabackup.com/home/news/1537-new-site-and-changes-in-dlid.html.

You need to update your Download ID and then use the Refresh button on the update screen. If you don't update, it won't work.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 26 February 2014 07:58 CST

user8066

Sorry, I tried to attach the snip of the page to show the problem but it would not attach. In this instance I have solved the problem as I removed the extension and re-installed it.
Regards

Wednesday, 26 February 2014 08:24 CST

dlb

I'm glad you got it worked out. The disadvantage of uninstalling is that you lose all your settings and depending on how you have it set up, you can lose your stored backups as well. For next time...