Here is my site using Joomla 2.5.14, Akeeba's Admin Tools and K2. Users cannot register on the site — I manually issue accounts.
I had a user who lost his password and used the Forgot your password feature. The site stated that a link had been sent which he never received. I know this is so because I logged into his online e-mail account and it was not in the spam folder.
In the site's back end I manually reset the user's password. He tried logging in and got the reply: The password reset confirmation failed because the verification code was invalid. User not found. I was able to log in using his information.
After repeated attempts I went into the user database and reset resetCount to zero. Again, same error to the user after trying to log in. So, I deleted the user's account and reissued another one. The same error once again.
I am at my wit's end on this one and could use some help please.
Cordially,
A. Wayne Webb