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#18641 Blank admin screen after upgrading to admin tools 2.6.0

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by tampe125 on Monday, 30 December 2013 07:26 CST

Monday, 30 December 2013 04:46 CST

trevorsm
 After upgrading to 2.6.0 I gat a blank Admin page.

If I set error reporting to 'Development' I see the following error:
Fatal error: Call to undefined function MaxMind\Db\Reader\bcadd() in /var/www/vhosts/domainxyz.com/httpdocs/plugins/system/akgeoip/lib/vendor/maxmind-db/reader/src/MaxMind/Db/Reader/Decoder.php on line 252

I think the problem might be related to this:
GeoIP2 required

Looking at my php configure command I see. . .
mbregex' '--with-gd=shared' '--enable-bcmath=shared' '--enable-dba=shared' '

I have the same problem on Joomla 2.5 sites as well.

Also if I click on the ' Update the GeoLite2 Country database' button in the control panel I get a blank page.

A workaround is to temporarily rename this file: /plugins/system/admintools/admintools/pro.php

regards
Trevor
Edited by trevorsm on 2013-12-30 04:59 CST

Monday, 30 December 2013 05:27 CST

tampe125
Hello,

it seems that your hosting didn't installed the php-bcmath module.
Sadly we can't do anything, since your server is lacking of some native PHP functions.

However, if you disable the System - Akeeba GeoIP provider plugin you should be continue using your site.
Since you're locked out of your site, you have to do that manually.
Please rename the file:
plugins/system/akgeoip/akgeoip.php

to
plugins/system/akgeoip/akgeoip-disable.php


So you'll be able to login inside your site.
Then, disable it from the Extension manager.
Finally, rename the plugin with its old name, removing the -disabled suffix.

In the meanwhile, we'll try to figure out a workaround for this issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 December 2013 06:02 CST

trevorsm
Hi David

I think this might be a problem that will crop up again with others. this topic might be the same https://www.akeebabackup.com/support/admin-tools/18633-geoip-plugin-installation-taking-down-site.html

The server is running an up to date version of Parallels Plesk Panel 11.5.30 which was installed last month so perhaps the default installation does not include bcmath. I will ask the question on the Parallels forum

It might be worth considering adding an option to use the geoip facility and perhaps test if bcmath is available. I am sure others will be seeing this problem as well.

regards
Trevor

Monday, 30 December 2013 06:50 CST

trevorsm
Hi David

However, if you disable the System - Akeeba GeoIP provider plugin you should be continue using your site.


If I disable the plugin the problem persists but un-installing the plugin restores the system

regards
Trevor

Monday, 30 December 2013 06:54 CST

tampe125
Can you please install the latest version?
A workaround has been added: https://www.akeebabackup.com/download/official/akgeoip.html

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 December 2013 07:00 CST

trevorsm
Hi Davide

That seems to have fixed the problem, all working OK now.

Thanks
Trevor

Monday, 30 December 2013 07:26 CST

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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