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Admin Tools

#18377 Download ID not acceppted on J3.2.0

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by on Wednesday, 08 January 2014 18:00 CST

Friday, 29 November 2013 09:06 CST

dkdb
 Hi Akeeba

I want to enter my download ID on a test site I have on my NAS, but when I enter it and set the version level to be stable, it just clears the field, and reverts the version level to Alpha.
I've checked on the other website, and the ID is the same, and copied from that.

Best regards
Kenneth

Best regards Kenneth

Friday, 29 November 2013 09:29 CST

dlb
Kenneth,

Please go to your backup profile and make a change to it, it does not matter what the change is. Save the change, exit, then go back in. Is the change still there? I'm testing for a fairly rare bug in Joomal! 3.2.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 02 December 2013 11:39 CST

dkdb
The change in the profile is still there.

Best regards Kenneth

Monday, 02 December 2013 11:57 CST

dlb
That is good, the problem is not the Joomla! bug.

Please double check your Download ID on our website under My and Add-on Download IDs. Make sure you are not picking up a leading or trailing space when you are copying the code. Note that your main Download ID will change if you change your password for this site.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 03 December 2013 04:39 CST

dkdb
I created a 'sub-account' for the download id, but it doesn't seem to paste it in properly, I think I'm going to try and migrate the site to a proper webhotel first, and then see if it works better there.

Best regards Kenneth

Tuesday, 03 December 2013 09:15 CST

dlb
If you are going to change your web host, that would be a good next step.

I had another client with a similar problem, Nicholas told them to uninstall and reinstall Admin Tools. That is a fairly drastic solution because you will lose all of your custom settings.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 06 December 2013 06:57 CST

dkdb
Ok, it is now moved to a webhotel, and the addon download I've created for df-design seems to work perfectly in admin tools, but in akeeba backup it isn't saved?

Best regards Kenneth

Monday, 09 December 2013 00:38 CST

nicholas
Hello Kenneth,

Did you try the same solution (uninstall and reinstall) with Akeeba Backup? If this doesn't work, it may be linked to a known bug in Joomla! 3.2.0 itself. In any case please do try the uninstall and subsequent reinstall, noting that you will lose your backup settings upon uninstallation. Then please let us know if that helped.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 08 January 2014 18:00 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2014-01-08 18:00 CST

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