Support

 The other day 2.5.9 update came & the update button failed with

JInstaller: :Install: Cannot find XML setup file
Invalid package type. The update can not proceed.

Downloaded package and installed through extension manager.

I had exactly the same problem with Akeeba backup.

Just tried to update to 2.5.10 & same JInstaller error again?? Also the download link takes me to a Joomla default 404 error page sometimes but after repeated tries finally went to the download file.

Thoughts?

The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:

upload_max_filesize = 10M
post_max_size = 10M

If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:

php_value upload_max_filesize 10M
php_value post_max_size 10M

There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.

If this still doesn't help you can always follow the manual installation instructions in our troubleshooting documentation.

Thanks for quick response but if I can install via extension manager then the issue is not with upload size and com_admintools-2.5.10-pro.zip is only 1,499 kb so under 2Mb anyway.

I have installed via extension manager but trying to understand why the automated update prodcess is failing

True. :-)

You also need an outbound connection on port 443 to the update server. Some hosts do not have that enabled by default. Not having that connection will block the live update function, but the extensions will install fine under Extension Manager.