Support

 Hi,
Bad day today...
I updated this morning both Admin Pro (2.5.9) and Akeeba Pro.
Then began the nightmare for the owners of the website (flooded with update emails).
I solved it quickly by disabling corresponding plugin.

Tonight I see there is a newer version for both.
Great.
1st problem : I wanted to upgrade, but page
http://MYWEBSITE/administrator/index.php?option=com_installer&view=install&task=install.akpreinstall
for example would remain blank !

Then I thought of downloading manually. Same blank page.

Then I thought of disabling pluging "System - System Restore Points". Then I could normally install both apps. Great.

But still a new problem :
everytime (everytime) I go to menu Extensions > Admin Pro or Akeeba, I land on the Post-installation configuration page. Strange. But less worse than next point :

Even after cleaning cache with Peters' extension (and knowing that General Configuration > Server > Cache was already off), everytime I go to Extensions > Update, I simply get a blank page !

Then I tried to disable again "System - System Restore Points", and again I have access to my update page...
This is fine as very temporary solution, but what is the problem / fix ?

Txs Nicholas for looking at this :-)

Thank you for contacting us. Unfortunately you didn't read the text in our download page, or the release notes (which were available for you to read in Live Update, before upgrading) before upgrading Akeeba Backup. As clearly noted, Akeeba Backup 3.9.X is not compatible with the old, vulnerable and obsolete Joomla! versions 3.0 OR 3.1 Furthermore, support for all previous versions of Akeeba Backup and Joomla! has ceased, effective November 20th 2013, 14:30 EET.

You can downgrade to Akeeba Backup 3.8.2 (not recommended) or upgrade your site to Joomla! 3.2 (very strongly recommended).

This ticket will be now closed. Thank you.