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Admin Tools

#18097 Error 403 at access to Admintools

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 15 November 2013 11:49 CST

Wednesday, 13 November 2013 10:56 CST

user72906
 Hello,
my problem is: I can no longer access the Admintools in my Joomla backend. I get the error message 403. What can be the cause for that?
Friendly regards
geolino

Wednesday, 13 November 2013 10:58 CST

dlb
Make sure you are using the proper user level. Admin Tools requires a Super Administrator by default.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 14 November 2013 04:35 CST

user72906
I think I have the right user level: Super Users. I administrate other websites with Admintools where the access works fine.

Thursday, 14 November 2013 08:45 CST

dlb
From the Joomla! Control Panel, under Users, please check to make sure that the user you are logged in with on your problem site is a Super Administrator.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 15 November 2013 09:41 CST

user72906
Is Super User the same level as Super Administrator? In my user's form I have marked my user entry in "Assigned User Groups" as "Super Users".

Friday, 15 November 2013 09:59 CST

dlb
Yes, you have the correct user level. I will ask Nicholas to look at this.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 15 November 2013 10:14 CST

nicholas
Can you please provide a screenshot of the error message where the URL is also shown in the browser's address bar?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 November 2013 10:22 CST

user72906
Yes of course. Here is a screenshot

Friday, 15 November 2013 11:49 CST

nicholas
You seem to have a Joomla! ACL issue. We can't help much with that, but we can hopefully point you to the right direction.

First make sure that your user only belongs to the Super Users group. If it belongs to multiple groups unassign all other groups and log out and back in. The log out / back in is important.

If your user only belongs to the Super Users group please edit the group and make sure it has the Super User privilege. If it doesn't, give it and thenlog out and back in. The log out / back in is important.

If that still doesn't help your only solution is to uninstall and reinstall the component, noting that you will lose all your settings by doing that.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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