Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.14
PHP version: 5.3.10
MySQL version: 5.5.31
Host: (optional, but it helps us help you)
Admin Tools version: 2.5.7

I am trying to update the Admin Tools but I am getting the error:
JInstaller: :Install: Cannot find XML setup file
I have my download ID in the configuration. I just performed an Joomla! Core Update before trying to do the Admin Tools Update. Let me know the cause of this error and in the last case, how to I maually perform the Update. I have attached some screen shots. Thank you.

You can download the Admin Tools package from this website and install it just like any other new or updated extension. That will not affect your current settings. As for the Live Update not working, here are some thoughts:

The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:

upload_max_filesize = 10M
post_max_size = 10M

If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:

php_value upload_max_filesize 10M
php_value post_max_size 10M

There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.

If this still doesn't help you can always follow the manual installation instructions in our troubleshooting documentation.