Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.14
PHP version: 5.4.17
MySQL version: 5.5.32-cll
Host: LiquidWeb
Admin Tools version: PRO 2.5.6

Description of my issue: I tried to update Admin Tools Pro from version 2.5.6 to 2.5.8 using the one button update. I received an error message about possible permission issue with the TMP folder or FTP settings. I verified that there were wright permissions and the correct path info for the TMP folder and I also verified the FTP settings but was still unable to perform the update.

Like a genius, I decided to login to akeebabackup and download the latest version of admin tools pro 2.4.8 and reinstall.

This also failed and now the component is missing from the components folder and I can no longer perform any updates nor do I recall the settings I had from 2.5.6.

Please help me restore the component to the latest version 2.5.8.

The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:

upload_max_filesize = 10M
post_max_size = 10M

If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:

php_value upload_max_filesize 10M
php_value post_max_size 10M

There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.

If this still doesn't help you can always follow the manual installation instructions in our troubleshooting documentation.