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Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? ticket 13407
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 3.04
PHP version: 5.3.10
MySQL version: 5.5.28-29.1
Host: TSO Host (cloud hosting)
Admin Tools version: 3.04

Description of my issue:
When a visitor visits my website (www.in2computing.com), the server's IP is being logged and not the visitor's public IP. When a hacker tries to hack in my website, the server's IP gets black listed and the website is blocked for everyone as the request is sent from same IP.

I contacted the hosting provider and they are asking me to use HTTP_X_FORWARDED_FOR. When read the ticket 13407, you have mentioned that this problem has been fixed.

But I have another website (www.barnetpcservices.com) with same host using Joomla 2.5.14 and AdminTool 2.5.8. When I checked the exception log, it shows the correct Public IPs.

Please let me know if you need any further information.

Any help would be much appreciated.

Regards
Yogi

Hello Nicholas

Thanks for your reply.

I have updated the Joomla to 3.1.5 and AdminTools to 2.5.8 but the problem still exists.

Hello Nicholas

I dont use any reverse proxy myself but I am not sure about the hosting provider (TSO Host). Its a shared cloud hosting account. This problem doesnt exist with my other website www.barnetpcservices.com (Joomla 2.5.14 and AdminTools 2.5.8) and this website is hosted with the same provider and same cloud hosting account.

I have AdminTools and Joomla upto date.

Consulted with the host and they are saying that this could happen only for the websites with SSL.

That explains why barnetpcservices.com works fine and in2computing.com doesnt.

I will post the solution here when I solve this problem.

Thanks for your help and insight on this issue Nicholas.

Hell Nicholas,

I receive below reply from my hosting provider

"Normally this would be an option in the back-end - as long as Akeeba have made provision for sites behind load balancers, you should be OK to set this in there. Otherwise, it would be a case of manually editing the code."

Could you please point me in the right direction on which file and what code should be entered manually?

Hello Nicholas

I have asked by host to answer your questions and still waiting for some answers.

I also have Piwik under the same domain and that seems to be working fine (showing correct visitor's IP). If that is the case, do you think the problem still could be with the server?

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