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Admin Tools

#17643 No update message in component

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by dlb on Wednesday, 25 September 2013 16:07 CDT

KCJoomla
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (3.0.4)
PHP version: (5.3.23)
MySQL version: (5.5.30)
Host: (optional, but it helps us help you)
Admin Tools version: (pro 2.5.6)

Description of my issue:
I have Akeeba backup version 3.7.10 and Admin tools pro 2.5.6. In both components the button for updates says: "You have the latest version".
But I have not because both components has already newer versions. Why is the message wrong?
There are no warnings from the database. I have cleaned the cache etc.

dlb
If you click on the button that says you have the latest version, then refresh the update information, you should be prompted to update your system. That should also clear the "stuck" versions.

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

KCJoomla
Hello Dale,

Thank you for the answer. But I did already the refresh update information. But nothing changed and there was no update possibilty?

dlb
Sometimes servers do have trouble getting the update information. You can download the extensions from our website and install them through the Extension Manager. Note: do not uninstall the components. That will delete all your setup informaiton. If you simply install the new versions over the old, you will be fine.

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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