Support

Admin Tools

#17602 What exactly have I just bought?

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 23 September 2013 09:42 CDT

Sunday, 22 September 2013 16:12 CDT

avesovum
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:

Monday, 23 September 2013 01:21 CDT

nicholas
A yearly subscription to Admin Tools Professional, of course. You bought exactly what our pages were telling you you are about to buy. I don't understand how could anyone be possibly confused?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 23 September 2013 08:30 CDT

avesovum
I was confused because after payment the download link was no-where to be seen. I don't make a habit of raising support tickets if something is blatantly obvious.

Monday, 23 September 2013 09:42 CDT

nicholas
OK and sorry if I seemed to be rude. It was a genuine question, thinking that maybe you were mislead into buying what you did not intend do or for strange reason the description of the subscription never showed up (it has never happened, but there's always a first time for everything).

After the purchase you were sent an e-mail with download instructions. Depending on the payment method you chose you may have seen the same instructions in the page after the completion of the purchase. The same instructions can also be accessed from our site: first make sure you are logged in and then go to the My, Instructions item from the top menu. Click on "Where are my downloads?" and you'll get instructions and direct links tailored to the subscription you've bought.

Finally, please note that all our downloads are accessible under the Download item at the top menu of every page of our software. You just have to choose the software and version. The Professional version is listed on the download page as long as you are logged in.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!