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Admin Tools

#17467 Neither the update nor the direct installation of the package does not work!

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 13 September 2013 08:40 CDT

Thursday, 12 September 2013 07:42 CDT

user64713
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:
1- l try to update AT 2.5.7 to 2.5.8. I get this error :
Le téléchargement du package de mise à jour a échoué. Assurez-vous que votre répertoire temporaire (tmp) est accessible en écriture et que vous avez activé les options FTP dans la configuration globale de Joomla!.
I Check /public_html/tmp and I find com_admintools.update.zip (1398 bytes)
2- I try to install com_admintools-2.5.8-pro.zip from /home/xxx/public_html/tmp/com_admintools-2.5.8-pro.zip I have this errror "Veuillez saisir un répertoire de packs" ==> "Please enter a directory packs"
I try from "Archive to send", I get these errors :


JFTP: :mkdir : mauvaise réponse
JFTP: :mkdir : mauvaise réponse
JFTP: :write : mauvaise réponse
Unable to write entry

Before I chante public_html/tmp to 777 instead of 755

Any help ? Thanks

Thursday, 12 September 2013 08:01 CDT

nicholas
Please try installing manually. Do note that the packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:
upload_max_filesize = 10M
post_max_size = 10M


If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:
php_value upload_max_filesize 10M
php_value post_max_size 10M


There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.

If this still doesn't help you can always follow the manual installation instructions in our troubleshooting documentation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 12 September 2013 08:36 CDT

user64713
Thanks for your fast response,
I install the package from URL :
https://www.akeebabackup.com/downloads/admin-tools/2-5-8/com_admintools-2-5-8-pro-zip.raw?dlid=36c85d57f9460e345fdf50e96f6ae2a2&jcompat=my.zip

"AdminTools component" and 4 plugins installed with some error FTP (See the attachement please).
Is the installation is full (OK ) ? have to do other thing ?

Best regards
Hassan

Thursday, 12 September 2013 11:30 CDT

nicholas
My French is not that good, but if I understand the error message at the top of the page it clearly tells you that the FTP connection information (which you have provided in your site's Global Configuration) are not good. You have to fix them as per https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html under "Enable FTP". At this moment I am NOT sure if your update worked properly.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 13 September 2013 08:02 CDT

user64713
Hello,
I modify FTP parameters. I install AT with URL (direct link). The istallation is OK without errors.
A small question : are default parameters in AdminTools THE BEST ? Or I have to change them ?
Thanks a lot

Friday, 13 September 2013 08:40 CDT

nicholas
By default, Admin Tools is set up to offer MINIMAL protection. You have to change the configuration. Take a look in the Quick Setup chapter in our documentation. It's meant to work as a checklist. Follow each of the steps, check that your site's working after each step, done :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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