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Admin Tools

#17262 404 category not found error

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by allright on Thursday, 29 August 2013 08:45 CDT

allright
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? the htaccess pages
Joomla! version: 2.5.14
PHP version: 5.3
MySQL version: (unknown)
Host: siteground
Admin Tools version: 2.5.6

Description of my issue: some viewers are getting a 404 category not found error, especially the /aboutus/faculty menu item. This item is from WorkForce.
I added components/com_workforce to the allow direct access including php files to the htaccess maker, but that did not resolve the issue
I personally do not have a problem with this page, but my ip is a never block in the firewall setup. I have set the clients ip to never block, but that did not resolve the issue.
any help would be appreciated.

the site is www.cbcslions.com

thanks
Neil

tampe125
Akeeba Staff
Hello Neil,

I just tried your site and everything seems ok.
Are you sure this is an Admin Tools problem? Do you any record inside the exception log?
Did you setup any redirect (inside the htaccess file, Joomla redirect component or AT redirect URL)?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

allright
yes, this is a puzzle to me. I do not have problems accessing, and neither does my partner at another ip. Siteground didn't have access problems either. There are at least 2 ip's in Florida that are having a problem.

I have the exception log on, but no errors are being recorded from the problem ip's. I am getting the following message from the siteground log: 174.228.192.94 - - [28/Aug/2013:11:00:09 -0500] "GET /aboutus/faculty HTTP/1.1" 404 1746 "http://www.cbcslions.com/" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0)"

The only redirect is non-www to www within Admin Tools.

tampe125
Akeeba Staff
Are those ip still having problems accessing to the site?
Can you try to remove the non-www to www redirection and contact those user?
Probably it was a temporary problem, or unrelated with Admin Tools.

Hoverever since we, you and your hosting can't reproduce the error, I really doubt we can fix this "problem"

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

allright
ok, thanks

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