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#17134 Your website Wont' allow me to renew my subscription

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by user67880 on Tuesday, 10 September 2013 09:34 CDT

user67880
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:

When attempting to renew my subscription, I get the following page: https://www.akeebabackup.com/my-subscriptions/new/ which is non-existent.

nicholas
Akeeba Staff
Manager
Please retry now

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user67880
I am STILL not able to renew my subscription based on the link provided. I had an existing subscription, that is now expired, but I wanted to renew it PRIOR to it expiring, assuming that there would be a discount available if I renewed prior to the expiration, but I was not able to renew then with the link provided, and it still will not allow me to. If I renew now, is there a discount available?

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!