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#16972 Can't Update Joomla - Error-AJAX Loading error

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Tuesday, 06 August 2013 12:11 CDT

Monday, 05 August 2013 12:51 CDT

Grattan
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.11)
PHP version: (5.3.26)
MySQL version: (5.1.68-cll)
Host: (LiquidWeb)
Admin Tools version: (2.5.6)

Description of my issue:
I have admin tools pro.
When updating joomla, it tries to update via Admin Tools.
this seems to go fine until pressing Update Joomla! (on the page with the optional FTP details form.)
It then throws an error: Error-AJAX Loading error
I've searched your site and found some similar errors related to restoring a site, but not upgrading Joomla. I've attached a pic of the screen when the error occurs.
Any suggestions?

Monday, 05 August 2013 12:52 CDT

nicholas
You can use the updater which is now built in Joomla! itself: go to Components, Joomla! Update and follow the instructions you see on your screen.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 06 August 2013 11:29 CDT

Grattan
Hi Nicholas,

I tried the Joomla! Update, but it hangs and never does anything.
I even tried it via FTP with no luck.
Would the failure via Admin Tools have affected something?

Tuesday, 06 August 2013 12:11 CDT

nicholas
No, Admin Tools failed for the same reason Joomla! Update fails: they both can't write to your site's files. As you've already tried the FTP method I have no other suggestions to make.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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