Support

Admin Tools

#16855 Professional

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 25 July 2013 01:18 CDT

Tuesday, 23 July 2013 22:00 CDT

allenjj
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)?Yes
Joomla! version: 3.1
PHP version: 5.3.18
MySQL version: 5.5.28
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:
I can find the location to download admin tools core, but not professional. Also I can not find a place to download the documentation for software.

Wednesday, 24 July 2013 02:07 CDT

nicholas
If you find that you cannot download our software and/or you are unable to file a support request please first try to log out then log back in to AkeebaBackup.com. This is required the very first time after you subscribe or renew your subscription due to the way the Joomla! login system and Joomla! access control (ACL) work.

In order to make it easier to find out how to download and install our software, we have written up instructions. They are available by visiting the My, My Instructions menu item from the top of any page of our web site and clicking on "Where are my downloads?". Please note that this link will only work if you are logged in. As noted above, you may have to log out then back in to AkeebaBackup.com.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 24 July 2013 19:10 CDT

allenjj
After several times of logging off and on, I was able to find the downloads. The Admin Tools documentation does not appear anywhere that I can find as a single document for download. Reading it online is only helpful if your not trying to make notes and install the product.

Thursday, 25 July 2013 01:18 CDT

nicholas
Go to Downloads, Admin Tools. Select your version. The documentation should be there, as a PDF file for you to download. If it doesn't exist in the downloads of the latest version, check the immediately previous version. There was a problem with PDF generation on our end a while ago and some versions ended up without a PDF documentation being available for download.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

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