Support

Admin Tools

#16801 akeebatools hacker attack

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 19 July 2013 02:35 CDT

BlauWeb
Hello,
I'm shocked by a message from our hoster. He has been ranked as the akeebatools hacker attack our website and disabled. do you have a tip?

nicholas
Akeeba Staff
Manager
Your host is a dangerous idiot. If you would take about 30 seconds to take a look in the file he would have seen that it is not a hacking script. It is the exact opposite. It is part of our software's security scanning engine. This is why it contains all the signatures of known hacking scripts. If doesn't know the signatures it cannot that take this kind of software, right? It is understandable that your host might throw a false positive on this file. That said, versions of our software is containing this file have been around for over a year. Even a complete moron would have figured out by now that this file is a false positive and would have added an exception for it. And under no circumstance should a host ever automatically disable a user's website without prior notice. For this reasons, I recommend immediately moving your site to different and decent hosting environment.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

BlauWeb
Hi Nic,
thx for your Answer. The Hoster: domainfactory.eu.
it's not my hoster but the hoster of my customer
My Hoster : fc-hosting.de
greetings

nicholas
Akeeba Staff
Manager
In any case, a host suspending an account over a false positive that's trivial to prevent shows a complete lack of understanding over what they're doing. I've seen how a host that cares about its customers operates. When the same file is detected in many accounts it has to be analysed by a human before further action is taken. And suspending an account only comes after a warning, not out of the blue. What the host did is like gunning down everyone they think "looks suspicious". I've seen that before and it's definitely not making any sense.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!