Support

Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: 2.5.11
PHP version: 5.3.21
MySQL version: 5.1.44
Host: (optional, but it helps us help you)
Admin Tools version: 2.5.6

Description of my issue:
Even though our static IP has been added to the IP Whitelist, we keep being blocked from time to time...??? All members of our staff are visiting the sites backend from our office, all with the same IP, but if one forgets for example to add after "/administrator" the "?secureword" it blocks us all... I thought that if an IP is added to the Whitelist, no scan at all will be conducted upon visits from this IP...? We even used your tip to check our IP at http://whatismyipaddress.com/, and we added the one showed up (it was the correct one). Any idea why this happens?

Best regards,
Konstantinos Koulaouzidis

What exactly do you mean?
We have the following configuration in WAF:

1. Allow administrator access only to IPs in Whitelist = NO
2. Disallow site access to IPs in Blacklist = NO

The reason we use in [1] NO is that we want us and the client to be able to work / make changes on the site, even from outside the office. But we still added our IP in the Whitelist in order to prevent it from being scanned by AdminToolsWAF... Did i misunderstood something?

Basically, we do not want to get blocked every now and then while working on the site (as some of our staff forget to use ?secureword or leave a tab open and upon restarting the browser, this generates an exception etc...).

so you are suggesting we add our static IP in:
Auto-ban Repeat Offenders>Never block these IPs:xxxxxxxxxxxxxx
and remove it from the IP Whitelist
and also keep Allow administrator access only to IPs in Whitelist = NO
?

will try!
euxaristw poly gia tnv wra!