Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes (admin tools upgrade and installation issues, admin tools trouble shooting guide)
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (3.1.1 stable)
PHP version: (5.4.16)
MySQL version: (5.5.31)
Host: (optional, but it helps us help you)
Admin Tools version: (2.5.6)

Description of my issue:
after upgrading from joomla 3.0 to 3.1.1 with the admin tools joomla core updater, I am no longer able to access certain portions of the administrator section – specifically in the extension manager: update, manage, discover, database, warnings, and install languages. this is the second time I've run into this issue. the first time I was able to reinstall the 3.0.4 version, but I couldn't do that on this site. while this doesn't seem to affect the front end of the site, I am unable to use those sections of the extension manager, and I am unable to install new extensions.

thank you in advance,
robb

nicholas
thank you for the quick reply. I do have 3.7.10 installed - I had updated both akeeba backup and admin tools and then backed up before going through the joomla 3.1.1 update.

after disabling the system - system restore points plugin, I tried to access those parts of the site, and now get the same 500 error when I click on the extension manager.

I've restored the site to backup I made, and have tried different variations of updating, all with the same result. do you think if I restore again, and then downgrade the akeeba backup and admin tools that I may get a different outcome?

thank you for your time
robb

Nicholas
thank you for the reply. what is the best way to uninstall the FOF and admin tools/akeeba if I am unable to access the extension manager? I am having the same issue on another site as well, but I can't downgrade that one to a previous backup because the client hadn't made one before updating.

thanks
robb

this is true :) however when I try to go to the extension manager to uninstall I get a 500 error. I've never seen this screen before...

thanks
robb

I have that disabled and get the same results. however if I reactivate the system restore plugin, then I can get the extension manager page, but can't upload, manage, update, etc. I then disabled the system restore plugin and it went back to displaying the 500 error on the extension manager page.

thanks
robb

I was hoping that wasn't the case. I appreciate your time. I will see what can be done to fix it.

thanks
robb