Support

Admin Tools

#16289 Module Causing Request error: 403 Forbidden message

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 05 July 2013 18:00 CDT

hoffmanweb
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.3.8
MySQL version: 5.1.68-cll
Host: (optional, but it helps us help you)
Admin Tools version: (2.5.5)

Description of my issue:
Using a Joomla extension called Perfect AJAX Popup Contact Form (latest version). I assigned this to a module position. I then use NoNumbers Modules Anywhere to assign to an article on the front page of the website. Prior to installing AdminToolsPro this worked flawlessly. After installing AdminToolsPro it now produces a 403 Access Forbidden error when the form is submitted.

Added modules/mod_pwebcontact to the Allow Direct Access to these files under .htaccess maker and still have the same issue.

This issue appears on another unrelated website that I manage - AdminToolsPro installed and error message appears upon submitting the form. On a third website that has the same form setup without AdminToolsPro the form submissions works perfectly.
Jeff Hoffman

nicholas
Akeeba Staff
Manager
You added a directory to the "Allow Direct Access to these files" setting, that's why it's not working. You either need to supply it with the file being accessed or add that to the "Allow direct access to these directories (including .php files)".

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

hoffmanweb
Yes I just caught that after reading information about Perfect AJAX Popup Contact Form and AdminToolsPro on the PerfectWeb site (they have a specific section in their FAQs addressing this).

Applied the correct changes and it is now working.

Thanks for the fast response Nicholas.

Jeff Hoffman

nicholas
Akeeba Staff
Manager
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!