Description of my issue:
I purchased a subscription to Admin Tools Professional (or thought I had - checking your website and my procedure, I clicked on the button to subscribe to Professional version). After proceeding through checkout etc, my confirmation email gives instructions to download Professional. When I click on the link provided, it goes to page with the introduction:
This category contains the downloads for both Admin Tools Core (the free version) and Admin Tools Professional (the for-a-fee version with extra security features).
When I click through to version 2.5.5, there is only the free core version, no professional upgrade. I already have the free core component installed in my website.
My Order # 4999264661
Vendor product ID: 22378
Product Name: ADMINTOOLS (doesn't say Pro).
Cost: 20 (Eur)
The page I clicked to order the subscription was:
https://www.akeebabackup.com/subscribe/levels.html
I believe I was ordering Admin Tools Pro, because the text says: One year of downloads and support for Admin Tools Professional only. Subscribe Now.
Have I missed something?
Thanks.
Wendy.
I purchased a subscription to Admin Tools Professional (or thought I had - checking your website and my procedure, I clicked on the button to subscribe to Professional version). After proceeding through checkout etc, my confirmation email gives instructions to download Professional. When I click on the link provided, it goes to page with the introduction:
This category contains the downloads for both Admin Tools Core (the free version) and Admin Tools Professional (the for-a-fee version with extra security features).
When I click through to version 2.5.5, there is only the free core version, no professional upgrade. I already have the free core component installed in my website.
My Order # 4999264661
Vendor product ID: 22378
Product Name: ADMINTOOLS (doesn't say Pro).
Cost: 20 (Eur)
The page I clicked to order the subscription was:
https://www.akeebabackup.com/subscribe/levels.html
I believe I was ordering Admin Tools Pro, because the text says: One year of downloads and support for Admin Tools Professional only. Subscribe Now.
Have I missed something?
Thanks.
Wendy.