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Admin Tools

#16158 Module J-Accordion2 is not vissible after activating AdminTools

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 23 May 2013 15:26 CDT

Wednesday, 22 May 2013 14:57 CDT

WoodyF4u
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.11)
PHP version: (5.3.25)
MySQL version: (5.5.30-cll )
Host: (Protagonist.nl - The Netherlands)
Admin Tools version: (2.5.5)

Description of my issue:
Since I have activated AdminTools and htaccessmaker today at my site (http://www.interior-nederland.nl/)
one module is 'blocked' or not vissible anymore.
The module is J-Accordion2 of CMSJunkie (http://www.cmsjunkie.com/joomla_flash/flash_j-accordion)

I've read a couple of tickets here about putting directories or files with the path into htaccessmaker.
But all I've tried, no good success.

I'm not sure if AdminTools can block flash. Or is it something else I don't see at the moment?
So can you help me to fix this problem?
Best regards,
Wouter (WoodyF4u)

Wednesday, 22 May 2013 14:59 CDT

nicholas
I've seen something similar many times before. Go to .htaccess Maker and disable the "Protect against common file injection attacks" option. Remember to click on "Save and Create .htaccess" afterwards.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 23 May 2013 08:28 CDT

WoodyF4u
Thanks for your reply.
I've disabled that row, but it didn't solve the problem.
Do you have other suggestions?
Best regards,
Wouter (WoodyF4u)

Thursday, 23 May 2013 08:34 CDT

nicholas
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 23 May 2013 09:22 CDT

WoodyF4u
Nicholas.
Thanks for pointing me to disable AdminTools. I didn't think about the option of the way to disable it by the plugin.
I've followed your tips:
1. Error-reporting was at 'No'.
2. Disabling AdminTools was not the solution.
3. When i replaced the htaccess-file, the module came back at my site.

So for as far as I can test now, it is broken by a rule in the htaccess-maker.
Now the module is running and vissible at the site, i hope you can give an advice to change something in the htaccess-maker.
Best regards,
Wouter (WoodyF4u)

Thursday, 23 May 2013 09:25 CDT

nicholas
OK, then we have located it to the .htaccess. In this case, you will have to do some .htaccess troubleshooting. You may need to read the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 23 May 2013 09:43 CDT

WoodyF4u
Sorry.
I was to quick with my last reply.
After refresh my browsercache, the module is gone again.
Tonight, I will try the page for nessesary htaccess exeptions.
Best regards,
Wouter (WoodyF4u)

Thursday, 23 May 2013 14:10 CDT

WoodyF4u
Nicholas.
Your tutorial for finding the exeptions is great.
I founded the exeptions with the Google chrome-tool and now the module is vissible.

I copied the settings to an other site with the module (and ofcource the same error) and it is fixed there too.
Best regards,
Wouter (WoodyF4u)

Thursday, 23 May 2013 15:26 CDT

nicholas
I'm very happy it's working now!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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