Support

Admin Tools

#16140 Warning JInstaller: :Install: Cannot find XML setup file Message Invalid package type. The update can not proceed.

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Tuesday, 21 May 2013 14:09 CDT

Tuesday, 21 May 2013 11:39 CDT

guardiansolutionsllc
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 3.1.1
PHP version: 5.3
MySQL version: 5
Host: GoDaddy
Admin Tools version: 3.04

Description of my issue: I am unable to install updates on any of my hosted domains. Apparently this is a global issue across my hosting account but I cannot find an answer in the archives or tickets. I get the errors

Warning

JInstaller: :Install: Cannot find XML setup file
Message

Invalid package type. The update can not proceed.

Tuesday, 21 May 2013 14:09 CDT

nicholas
Please try re-entering your Download ID following the instructions page. There was a period of time, about a month and a half, that all Download IDs (main and add-on) mentioned in the Add-on Download IDs page was wrong. I suppose you were one of the people affected.

Important: When you enter the Download ID please remember to follow the last bit of instructions, clicking the Reload information from server button otherwise the update will fail again.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!