Support

Description of my issue:

Hello, I am unable to edit images with JCE Image Manager if I create the custom .htacess file with AT Pro. I have contacted the JCE developer and he explained it was a .htacess problem. If I rename use or the default I can edit the images.

I get this error message: Action "resize" failed. Temp image could not be loaded.

Here is my post:
It does appear to be admin tools that is causing this for me. Renaming the .htaccess file allows me to perform crop and resize again.

What would I add to the htaccess to correct it?

Or is this something an update is going to fix?

Here is his reply:
I added :

# Image Editor

RewriteRule ^tmp/wf_ie_([a-z0-9]+)\.(jpg|jpeg|png|gif)$ $1 [L]

directly after :

##### Advanced server protection -- BEGIN

My reply:

This didn't work for me. Is there a directory I can add to the exclusion setting for components instead?

Sorry, I know this is not your problem but you may know a solution more than they would.

His Reply:
The temp image is accessed directly, not via the component.

I had to try various positions within the htaccess file before I could get this to work on the demo site etc. (also using Admin Tools)

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I cannot get this to work in my system. How can this extension be allowed to function with a custom htacess file?

Thanks

Hi Nicholas, I have read that before contacting you. I have spent much time trying to figure out how to get this working.

I don't understand what's happening and there are no .js or php errors or any for that matter. So I can't narrow it down using the troubleshooting advice.

Is there any other help you could give to me? I would really appreciate any help you could offer.

Is it possibly a directory access issue? As you can see I am lost.

Regards

It did work for the frontend. The backend didn't. I don't use the backend for editing anyway.

Here's the very strange part. I never thought to check another site. All my other sites with a custom htaccess file using AT Pro work fine without the tmp added. Maybe it's a combination or because it's a https site. Who knows.

I just want to thank you for helping me figure this out. The site in question was in great need of this. They were not resizing the images and instead dragging the corners to make them smaller. 150px images were almost 1MB!!

Again, thank you very much!