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#16024 One of my sites not upgrading to Joomla 2.5.11

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 10 May 2013 08:52 CDT

Friday, 10 May 2013 05:37 CDT

marpleweb
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting: None found
Have I searched the tickets before posting? Yes
Have I read the documentation before posting? No
Joomla! version: (2.5.9)
PHP version: (5.3.24)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (2.5.4)

Description of my issue:

I have upgraded a number of sites to Joomla 2.5.11 successfully this morning using Admin Tools but I am getting errors when I try it on one particular site. When I click upgrade I get the following type of error:

ERROR: Could not open /home/maysnew1/public_html/installation/CREDITS for writing

Is this something that you can help me with please?

Regards,

Mark

Friday, 10 May 2013 05:48 CDT

nicholas
This is a permissions issue. No problem, though, it's already thought of! You just need to use the FTP mode in the Joomla! update page in Admin Tools.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 10 May 2013 06:06 CDT

marpleweb
Thanks Nicholas,

I've tried that but it keeps on telling me:

ERROR: Wrong FTP username or password

I have checked the details that I'm using by copying and pasting to normal FTP package and that connects OK - so I am using the correct username and password for the site.

What should I be putting in: FTP Directory to your site's root?

Regards,

Mark

Friday, 10 May 2013 06:10 CDT

nicholas
Hello Mark,

If it's complaining about a wrong FTP username or password then one of those is incorrect (or you are using the wrong FTP host)

Regarding the FTP directory, it's already documented:
Initial directory
The FTP directory to your web site's root. This is not the same as the filesystem directory and can't be determined automatically. The easiest way to determine it is to connect to your site using your favourite FTP client, such as FileZilla. Navigate inside your web site's root directory. You'll know you are there when you see the file configuration.php and directories such as administrator, component, language, includes, cache and xmlrpc in that directory. Copy (in FileZilla it appears on the right hand column, above the directory tree) and paste that path in Akeeba Backup's setting.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 10 May 2013 06:48 CDT

marpleweb
Nicholas,

Finally figured out what was stopping the normal update - the disk quota was almost full - not enough room to create the temporary files etc.

Sorry to trouble you and thanks for your help.

Regards,

Mark

Friday, 10 May 2013 08:52 CDT

nicholas
Hello Mark,

OK, that of course makes sense :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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