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Admin Tools

#16005 No longer able to subscribe to membership plans on the front-end

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by Ru2008 on Wednesday, 08 May 2013 12:43 CDT

Wednesday, 08 May 2013 10:48 CDT

Ru2008
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:
I have installed Admin Tools and have only configured WAF for mainly emails on admin login. I am currenly in development and working on my computer. I have a subscriptions system on my website. On subscribing from the front-end, I would normally be taken to a login page. However, this time around I get the following messages:-
"irefox has detected that the server is redirecting the request for this address in a way that will never complete."
and
"This problem can sometimes be caused by disabling or refusing to accept
cookies"

How would I work around this problem.

Thanks.

Wednesday, 08 May 2013 10:55 CDT

nicholas
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 08 May 2013 11:20 CDT

Ru2008
Thanks very much Nicholas for the quick and prompt response. I will now get on it to do as per your advices. Will update you.

Wednesday, 08 May 2013 12:43 CDT

Ru2008
Hi Nicholas

I have done the tests that you set out in your last email. Its not Admin Tools. My apologies. I had updated the subscription system to a newer version and everything had seemed to be ok. However, i have reverted to the older version of the subscription system and things are back to normal. Many thanks for your quick response and help. Kind Regards.

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