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Admin Tools

#15968 Fatal error message in the backend of Admin Tools Pro

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Tuesday, 07 May 2013 13:51 CDT

mitzi
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5
PHP version: (unknown)
MySQL version: (unknown)
Host: Open Source Host
Admin Tools version: 2.4.4

Description of my issue:

I installed the Admin Tools Pro version in the backend of my test site.No problem installing, but when I went to open the Admin tool window, I got a "Fatal Error: Call to undefined method FOFOnput::getCmd() in /home/p6r22468/public_html/maltman2/administrator/components/com_admintools/dispatcher.php on line 70

I tried installing twice and still got the error message. Note that I previously installed Admin tool core and had the same problem. Thanks

tampe125
Akeeba Staff
Hello,

please can you check your PHP version?
Looking at your issue, you should have PHP 5.2, while you need version 5.3 in order to use Akeeba products.
If you can't upgrade your version, take a look at the compatibility chart and download the version you need.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mitzi
I am on PHP 5.2 and not 5.3. The version of Admin Tools Pro that I installed is 2.4.4 for joomla 2.5 - which I have used successfully on my other sites. Previously I might have installed the wrong version Admin tools Core - and then I uninstalled it. I then tried to install Admin Tools Pro 2.4.4 and got the error message attached. What else would you recommend?
I appreciate your help
thanks

nicholas
Akeeba Staff
Manager
I believe that you have installed Admin Tools 2.4.4 together with an old version of another one of our components, causing this issue. Please follow our troubleshooting instructions for this case.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mitzi
I do have Akeeba backup installed -- it is version 3.4.3.  That also installs:

Akeeba


Administrator

Component
3.4.3
2012-03-21
Nicholas K. Dionysopoulos
N/A
10049

Akeeba Backup Lazy Scheduling
Site

Plugin
3.3
2011-04-17
Nicholas K. Dionysopoulos
system
10011

Akeeba Backup Notification Module
Administrator

Module
3.4.3
2012-03-21
Nicholas K. Dionysopoulos
N/A
10048

AkeebaStrapper
Site

File
1.0.0
July 2012
Nicholas K. Dionysopoulos
N/A
10066

What would you recommend for the next step?
thank you for your time

nicholas
Akeeba Staff
Manager
3.4.3 is a very old version of Akeeba Backup. You need Akeeba Backup 3.7.6. Please follow the instructions I already linked to manually remove the files of all Akeeba extensions and install the latest releases.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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