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Admin Tools

#15958 Error when calling Admin Tools from Backend

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Wednesday, 01 May 2013 03:50 CDT

Wednesday, 01 May 2013 03:23 CDT

user8987
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.2.17
MySQL version: (unknown)
Host: 1&1 Germany
Admin Tools version: 2.4.4

Description of my issue:
I can not use Admin Tools with my configuration.
I still get this error message:

Fatal error: Call to undefined method FOFInput::getCmd() in /homepages/22/d207966045/htdocs/euvm/administrator/components/com_admintools/dispatcher.php on line 70

I have read the trouble shooting page but nothing helps me so far. I already deinstalled other versions and installed the recommended version 2.4.4. on my system.

By the way, I also can not use Akeeba Backup.
I'm running the version told onthe trouble shooting page (3.6.12) but still get a blank white page when I want to use it.
I have also deinstalled former versions and installed the version above but this doesnt help me.

Any help would be appreciated very much as I really do not know what to.


Greetings from Germany,
Volkmar

Wednesday, 01 May 2013 03:25 CDT

nicholas
Please follow our instructions for upgrading from older versions of our components.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 May 2013 03:42 CDT

user8987
Well, I already followed the instructions of this page.

BUT:
As my Hoster is running PHP 5.2.17. i did NOT follow the instrucions of this topic

2. If your server is using PHP 5.3 but you get a blank page, PHP error or Internal Server Error 500

So can or should I follow this instructions though my Hoster is still running PHP 5.2.17?

Wednesday, 01 May 2013 03:50 CDT

nicholas
OK, let me rearrange the information from that page into the steps that will work for your site.

Start by removing the following folders from your site:

libraries/fof
media/akeeba_strapper
plugins/system/admintools
plugins/system/atoolsupdatecheck
plugins/system/atoolsjupdatecheck
plugins/quickicon/atoolsjupdatecheck
plugins/system/akeebaupdatecheckls
plugins/system/srp
plugins/quickicon/akeebabackup

Now you have access to the back-end of your site and Joomla!'s extensions installer (Extensions, Manage). It now suffices to re-install the older version of the components, namely:

Akeeba Backup 3.6.12
Admin Tools 2.4.4

Please note that all issues which have to do with Joomla! installer bugs, old versions of PHP and old versions of Joomla! have been identified and already addressed. The only known issues that cannot be worked around are:

Sometimes Joomla! forgets to copy all files in a package. This usually happens when upgrading from Core to Professional or when there is a major update in the component. The only workaround is to install each component package twice.

If you have many of our components installed and at least one of them is of a very old version (over 3 months old) you may end up with a white page, 500 Internal Server Error or a PHP error. We schedule our releases so that the previous minor versions of each of our components is compatible with the next minor version of other components, e.g. Akeeba Subscriptions 2.5.x is compatible with Akeeba Backup 3.6.x and 3.7.x. If you stick to outdated releases of our components we cannot guarantee that the update process will be smooth or even possible.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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