Support

Admin Tools

#15901 No Update notification e-mail

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Tuesday, 30 April 2013 04:34 CDT

Friday, 26 April 2013 08:18 CDT

user70137
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.8 / 2.5.9 / 3.0.3
PHP version: 5.3.18
MySQL version: (unknown)
Host: metanet.ch
Admin Tools version: 2.5.4 pro

Description of my issue:
Hello - Since a while, I don't receive Joomla update notifications per e-mail for several websites. "System - One Click Action" & "System - Joomla! Update Email"-plugins are activated. So I don't know what can be the problem. (In backend, AdminTools shows that a Joomla update is available).

Regards, André

Friday, 26 April 2013 08:20 CDT

tampe125
Hello Andrè,

are your server email settings ok?
Is the super admin email address correct?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 26 April 2013 09:45 CDT

user70137
Hi Davide

How does Admin Tools send mails (Sendmail, PHP-Mail, SMTP)?
Is it necessary that the Super User have set "Receive System E-Mails" to "Yes"?


Friday, 26 April 2013 12:46 CDT

nicholas
Emails are sent by a plugin running on your site using Joomla!'s JMailer class. Emails are sent to all Super Administrators, i.e. all users belonging to groups which have the Super Admin privilege, and who have set the Receive System E-mails to Yes.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 April 2013 04:12 CDT

user70137
Thank you, I've checked all the settings again. Now all works fine.

Tuesday, 30 April 2013 04:34 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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