Support

Admin Tools

#15402 can't ftp to my website

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Wednesday, 13 March 2013 07:04 CDT

Wednesday, 13 March 2013 06:57 CDT

brittambrose-bracey

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? As much as I can without having a heart attack!
Joomla! version: (unknown) 2.5.8
PHP version: (unknown) 5.4
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown) Professional

Description of my issue:

I have been trying to configure Admin Tools Professional and now after I am update to edit my index.php file. I can't access via the back-end admin or ftp. I can access FTP, but not save anything over what is there.

Please help I am a novice and this is probably my worst nightware - a blank website page for my customer! No index page with '0' content!...Please help asap.

Thanks so much

Britt

Edited by brittambrose-bracey on 2013-03-13 07:01 CDT

Wednesday, 13 March 2013 07:04 CDT

nicholas

Admin Tools cannot possibly block FTP access to your website. I believe that what you have is a file ownership/permissions issue. Please ask your host to change the ownership of the files so that you can edit them by FTP. They are the only ones who can do it because that requires having root (administrator) access to the server (not the site, the actual server where the site is hosted on).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!