Support

Admin Tools

#15265 Subscription payment

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 01 March 2013 10:57 CST

Friday, 01 March 2013 09:49 CST

user73231

Hi,

yesterday I purchase the subscription to the admin tools with my debit card and no problems...when I tried to do the same thing for akeeba backup it didnt go through and even when I tried paypal it didnt go through.  Now today when I tried I see a new option to use PayMill...which asks for my security password after entering my card information.  I am a little leary as some of the information is not in English "Submit" button and such.  Just wanting to make sure before I enter everything that all is good.  Plus, is there an option to speak with someone?

 

One of the payment options was trying to get me to enter my PIN number of my card...umm, no way would I do that!

 

Thanks

Corey

 

 

 

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:

Friday, 01 March 2013 10:09 CST

nicholas

Hello Corey,

PayMill, being a European card processing service, implements 3DSecure. The workflow is this:

  • We send them your CC information over HTTPS.
  • They contact your bank.
  • The bank replies with a URL.
  • That URL is loaded in the lightbox. This is your bank asking you to verify that you are the cardholder.
  • The bank checks with PayMill that you indeed asked to be charged. PayMill says you did.
  • The bank then replies back to PayMill that you are the rightful owner of the card.
  • PayMill accepts your payment and replies to us that your transaction is accepted.

This makes it nigh impossible for someone with a stolen card to purchase anything. The part you see not being in English is your bank's MasterCard SecureCode or Verified by VISA page. It should bear the logo of your bank and sport a link to your bank which verifies the authenticity of that popup window (at least these are the specification set forth by MasterCard and VISA).

In other words, neither us nor our payment processor (PayMill) ever get the PIN of your card. Only your bank receives that information and they do it to confirm that you are the owner of the card.

Supposedly, 3D Secure was designed to be intuitive and easier for cardholders to use. I guess we can call it a failure on that respect :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 01 March 2013 10:14 CST

user73231

Thanks Nicholas!

 

It is intuitive and easy...but when I ran into problems and such I was more just wanting to confirm that it was official...making sure I wasnt on some spoofed payment site sending my infomration to who knows.

 

Thanks again!

Corey

 

Friday, 01 March 2013 10:57 CST

nicholas

You're welcome, Corey!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!