Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.4
PHP version: Server version: 5.0.96-log
MySQL version: 5.0
Host: godaddy.com
Admin Tools version: 2.4.4

Description of my issue:

1. Today I had installed Akeeba Admin Tools 2.4.4 and then upgraded Akeeba Backup to 3.7.1. After that I logged out.

2. When I give joomla backend URL for login into admin I got a blank page. After searching existing tickets I found one ticket #9262 and subsequent to this renamed plugins/system/admintools.php.

3. Now the backend started appearing. But after I give admin user/password then again a white blank screen appears and I can't see admin panel.

4. Upon further search I found the closest match to ticket # 12233, but the fix there was renaming akadmin.php file. I couldn't find this file and hence the issue still exists.

5. I checked the joomla log file but there are no issues there.

Please help since I am unable to see admin panel and its a showstopper issue for me.

Cheers!

Kabeer

Hello Nicolas

I have followed every steps which was specified in the link. I can access backend admin login form but after login the blank still still appears. I am unable to see the admin panel. Please help.

I just rechecked the steps again and realized that I missed the step of deleting plugins/quickicon/atoolsjupdatecheck. I can now see admin panel.

Its a great relief now and I will now proceed to continue on rest of the steps for installation of akeeba products and joomla upgrade.

Cheers!