Support

Admin Tools

#15197 update to 2.5.1 problem

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Wednesday, 27 February 2013 11:50 CST

rincewind

Hello

i have nearly a dozen similar Joomla 2.5.9 installations(all with only latest jce, phocagallery and chronoforms), the ones on alfahosting and strato works fine(php 5.3.21 , mysql 5.5.28), but 2 dont:

They are hosted at:

domainscout24.com packet: basic100 (php 5.2.12, mysql 5.1)

greatnet.de packet: ten (php 5.2.6, mysql 5.1)

Problem:

When updating those two from 2.4.4 prof to 2.5.0/2.5.1 prof i got that error:

Komponenteninstallation: Fehler in benutzerdefinierter Installationsroutine(Component installation: error in userdefined installationroutine)

and admintools 2.4.4 dissappears. Installing 2.5.0/2.5.1 new also produce that error, only 2.4.4 works mostly fine but with also 2 errors

1)The adminlogin-urlchange does not work at the greatnetwebsite, there i can login with new admin-url and also old one.

2)On domainscout24 the updatemessages go to all registered- there is only one superadmin and the email of him is defined in the emailplugin.

nicholas
Akeeba Staff
Manager

Please read the release notes in our Download page. PHP 5.2 is not supported. We also have a link explaining in great detail why. Long story cut short: you were bitten by a known Joomla! issue; ask your host to upgrade your site to PHP 5.3 and reinstall the new versions of Akeeba Backup and Admin Tools.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rincewind

thx, sorry for wasting time, next time i will read the notes.

nicholas
Akeeba Staff
Manager

No problem! I have long ago accepted it as a fact of life that release notes are most likely to be read after the fact (and most likely after a support ticket), therefore try to schedule my availability to be ultra-high for the 3-4 days following a major release :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!