Support

Admin Tools

#15039 Upgrade error

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Saturday, 16 March 2013 18:00 CDT

Thursday, 14 February 2013 10:01 CST

kaliya

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (3.0.3)
PHP version: (5.4.42)
MySQL version: (5.5.25)
Host: (Servage.net)
Admin Tools version: (2.4.3)

Description of my issue:

 

When I try to upgrade Admintool Pro I get:

 

Warning

JInstaller: :Install: Cannot find XML setup file

Message

Invalid package type. The update can not proceed.

 

Kindly,

Kaliya

 

Thursday, 14 February 2013 10:36 CST

nicholas

Admin Tools Professional 2.4.4 and Admin Tools Core 2.4.4 (the latest versions at the time of this writing) install perfectly on Joomla! 3.0.3. You are trying to install the wrong package. FWIW, there's no way you are tryng to installing Admin Tools 2.4.3 on your site; that version IS compatible with Joomla! 3.0. You are probably trying to install an older release, e.g. 2.2.10, which is not compatible with Joomla! 3.0.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 February 2013 10:55 CST

kaliya

Hi,

 

You are right - I installed 2.4.3 pro - it is the upgrade to 2.4.4 that returns the error...

Thursday, 14 February 2013 10:56 CST

kaliya

More specifically - when I try to upgrade via Admin Tools Upgrade feature...

Thursday, 14 February 2013 10:59 CST

nicholas

It's related to your other ticket. You need to press the "Refresh update information" button before trying the upgrade. This is always necessary the very first time you enter a new Download ID.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 February 2013 11:03 CST

kaliya

Go it working now - thanks a lot :)

 

Kindly,

Kaliya

 

 

Thursday, 14 February 2013 11:04 CST

nicholas

You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 16 March 2013 18:00 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!