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#14707 Google webmaster tool error 403 on Sitemap

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Sunday, 20 January 2013 06:51 CST

Saturday, 19 January 2013 00:15 CST

Joso

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (unknown) 2.5.8
PHP version: (unknown) 5.3.3-7+squeeze14
MySQL version: (unknown) 5.1.66-0+squeeze1
Host: (optional, but it helps us help you)
Admin Tools version: (unknown) 2.4.4

Description of my issue:

Hi, I have problems to send the sitemap to google, for some time google webmaster tools I will return error 403.

this topic https://www.akeebabackup.com/component/ats/ticket/admin-tools/14061-403-error-in-googlewebmastertools-for-sitemap.html#p81932 

I found the probable solution, but even if applied, however, does not accept the sitemap.

would you have any other suggestions on this?

Thanks

Giulio

Saturday, 19 January 2013 02:03 CST

nicholas

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 19 January 2013 12:29 CST

Joso

Hi Nicholas,

I followed your instructions step by step. I double checked before starting the webmaster tools account and tried again to re-submit the sitemap, the tools still shows a 403 error.

So, I followed the first point and controlled setting the Error Reporting level in your Global Configuration to "None", but does not solve the problem.

Then, I followed step 2, I disabled the plugin system admin tools and webmaster tools in this case accepted the sitemap.

I stopped here, seeing that it works. But I re-enabled the plugin, because I think it important to protect the site in relation to the sitemap.

Now how can I solve this problem?

give me the directions or would you prefer that I send you a PM with the data access Super Admin?
thanks

Saturday, 19 January 2013 13:33 CST

nicholas

All right, you have to now follow the last step of my instructions, after you have enabled the System - Admin Tools plugin:

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

These values will tell me which feature of Admin Tools kicks in and which URL they end up blocking. I will then understand if you have to turn off a security feature of Admin Tools or if you can just create a WAF Exception to let that URL be accessed by Google.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 20 January 2013 06:50 CST

Joso

Hi Nicholas, 

I Followed your instruction and solve the issue. I checked all IP blocked in Security Exceptions and Blacklist IP. There was an ip blocked, I slboccato ip and now google tools webamster accepts the sitemap.

 

Thanks so much for help me.

Giulio

Sunday, 20 January 2013 06:51 CST

nicholas

You're welcome, Giulio!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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