Support

Admin Tools

#14621 Configured Firewall and now can't access backend - sorry

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 10 January 2013 03:05 CST

elijahweb

I love Admin Tools already ( PRO) but go figure....my secret admin url has caused me to not be able to access the backend.. I am very sure you get this alot... couldn't find a thread to help - sorry...

 

I used http://www.mysite.com/administrator?secretword

 

should I have literally used ?foobar - then the secret word?

 

How can I access it to change it now? ;)

 

nicholas
Akeeba Staff
Manager

I believe you need to read this page: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html It tells you how to disable Admin Tools' plugin via FTP in order to log back in and reset your secret URL parameter.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!