Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (unknown) 2.5.8
PHP version: (unknown) 5.3
MySQL version: (unknown) 5.0
Host: (optional, but it helps us help you) godaddy
Admin Tools version: (unknown)  2.4.4

Description of my issue:

I recently installed Admin Tools Professional on my site.  Prior to this, I had no problems installing extensions on the site using the Upload Package File function.  However, I just noticed today that I am unable to install any extensions with the following error:

JFolder::create could not create directory

Warning: Failed to move file!

I tried going into Admin Tools Professional and looking at the permissions for the files and directories, and they were all set to the default.  I had not previously ever setup any custom permissions configuration for any directories or files.  Then I ran Fix Permissions, but this did not solve the problem.  Next I tried changing the tmp file to 777 and saved and applied that, but that also didn't solve the problem.  At this point, I don't know what to change, but it appears to be a permissions issue.   My Joomla Global Configuration has the path to tmp folder set to: /home/content/m/y/c/myclayground/html/tmp

Please let me know what you think the problem is and what I should do to resolve this.

Thanks in advance,

Theresa Thomson

Thank you for your response.  The odd thing about this is I found the problem when uninstalling/reinstalling an extension that had already been functioning on my site.  I had never changed any folder ownership or permissions for the site, but I had recently installed Admin Tools Professional.

Could you send me the troubleshooting link again as the one you sent is not working.

Thank you for your assistance,

Theresa Thomson

Thank you.  I have it now and am following instructions for Checking the tmp directory.  However, in System Information -> Directory Permissions, the cache (Cache Directory) line shows it is writable but there is no path specified.  I noticed that in Global Configuration -> System Settings, the Cache Settings field show caching is off.  Not sure how to proceed as the instructions in the link require getting a cache path and changing it to tmp.  Should I first try to turn caching one before I proceed?

Thanks,

Theresa Thomson

Thank you. Well this problem has disappeared now and I am unsure why it is now working, which is very unsettling.  All I can think of is that I purged the cache in the Extensions Managers Update function.  If not that, I can't explain why it's working now.  Thank you though for your assistance with this problem.

Theresa Thomson