Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes (however couldn't find the search functionality in the forum)
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.3.5
MySQL version: 5.1.54
Host: (optional, but it helps us help you) MediaTemple DV
Admin Tools version: 2.4.4

Description of my issue:

Hi-

When running the Fix Permissions, the entire site goes down. On the frontend, it's all white. In the backend, I'm getting the Forbidden error. When I run CHMOD to 777, the site comes back up. I've checked the files have proper ownership, so it's not owned by Apache. Any other thoughts on what could be causing this?

Thanks,

Kevin

Thanks for the rapid response. The permissions are default 755 for directories/ 644 for files. It isn't shared hosting. We have everything on a dedicated virtual.

Hi-

I understand 777 is risky, but that's not what the problem is. For all other sites, we have it has 755 directory/ 644 files. For some reason, when I run Fix Permissions, it breaks the site even though it's set to change to 755/ 644. Should I send you a separate note with login details? To your point, I really don't want to have the site at 777, but after Fix Permissions breaks it, I run the CHMOD to 777 in order to get it back up and running.

Thanks,

Kevin

Hi Nicholas-

Apologies for the delay... I thought I had responded to this. It does work when manually setting 755 for folders and 644 for files. I ran the "find path/to/directory -type d -exec chmod 755 {} +" and "find path/to/directory -type f -exec chmod 644 {} +" commands and the site is up and running. If I run the Fix Permissions in AdminTools, the whole site goes white.

So there is a workaround to get files/ folders to their permissions, however let me know if there's anything else I can provide to aid in troubleshooting.

Thanks,

Kevin