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Admin Tools

#14558 Access Forbidden - With Subscription

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by nicholas on Saturday, 05 January 2013 08:25 CST

Saturday, 05 January 2013 08:16 CST

user67509

Hello Everyone!

I love your extensions and just bought AT Pro. I installed it and it installed 2.4.3 and I immediately needed 2.4.4. I was refused access to the download when I clicked on step-by-step instructions for Download ID, but was able to figure that out on my own. But now when I click on update I still can't upgrade and clicking on the "Direct download URL" brings me to a "Access Forbidden" page. I am logged in. I think there may be something wrong with the permissions on your site.

Please help,

Bill

Saturday, 05 January 2013 08:25 CST

nicholas

Hello Bill,

I replied to your email a couple of minutes before your post. Since I'm not sure if you saw it, I will reiterate what I said there. First try logging out and back in to AkeebaBackup.com. Now go to Downloads, Admin Tools, 2.4.4 and click on Admin Tools Professional. Does it download?

If it does download then something's wrong wih the Download ID setup. Most likely you just need to click on the "Refresh update information" so that the cached update URL is renewed with the correct Download ID. If, however, you cannot download the file by directly logging in to AkeebaBackup.com then you'll have to post back here so that I can take another look at your account.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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