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Admin Tools

#14423 Admin Tools lock my IP

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Tuesday, 18 December 2012 02:50 CST

Monday, 17 December 2012 23:12 CST

user68438

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.8)
PHP version: (5.3.10)
MySQL version: (4.1.22)
Host: (optional, but it helps us help you)
Admin Tools version: (2.4.3)

Description of my issue:

I can not use the admin tool in the admin page

I did everything according to your instructions but still can not work in the back end

Only three clicks my IP is blocked immediately.

I worked on localhost, still normal

My Website is under attack

Having access to my computer to help via TeamViewer

ID: 228 136 074

We hope to help. Thank you very much!

Tuesday, 18 December 2012 02:50 CST

nicholas

Please read this: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html

I saw your email, too. Please note that support over any other means except this support ticket system is not included in your subscription and comes with an extra charge. Moreover, our working hours (as posted in the footer of the ticket system) are 08:00-15:00 GMT. If you want me to be awake in the middle of the night in my timezone to help you there is a signifficant surcharge for obvious reasons.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!