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Admin Tools

#14421 Download ID

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Tuesday, 18 December 2012 02:40 CST

user49132

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue: I justpurchase Deluxe Subscription, then downloaded and installed both Admin Tools Pro and Akeeba Backup Pro - but the link that tells me I "need to enter my Download ID" takes me to a page that gives this red warning at the top....

You are not authorised to view this resource.

I tried using the ID  shown on "My Subscriptions" page - but that does nothing.

nicholas
Akeeba Staff
Manager

Please log out of AkeebaBackup.com and log back in. The click again on the links. What happens is that Joomla! doesn't see your subscriber access privileges until you log out and back in.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user49132

Thank You for the quick reply. That worked fine.:)

nicholas
Akeeba Staff
Manager

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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