Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)?y
Have I searched the tickets before posting?y
Have I read the documentation before posting (which pages?)?y
PHP version:latest
MySQL version: latest
Host: Rochen
Admin Tools version: current

Description of my issue:

Hi Nikko!

I finally hired a tech but the tech can't get into the back end with his new super user credentials.

He is redirected to the front home page.

Backend protection is off.  I never did activate the password protection.

I figured perhaps if I whitelist him that would fix it, although I am not sure.

Looking at the headers on his email, he is with siteground and his email is cloaked.

I supposed he has an IP range, but I don't want to whitelist a range!

What do you suggest?

Much thanks,

Lowtech

Bingo!

He's in.

But, one question.

I understood that when Backend Protection is OFF, people can see the login page.

But they can't.

(I don't object to people not being able to see the login page, but I thought that was controlled by AdminTools.)

Best,

Lowtech

PS.

By the way, the Tech got in because I whitelisted him, not because I turned off the whitelist or blacklist features.

Where do you turn off the whitelist and blacklist features of admintools? I must have skipped school that day and I can't find an option or discussion in the PDF. : )

Best,

Lowtech