Support

Admin Tools

#14323 Hikashop PayPal notifications not received (originally #13731)

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Sunday, 09 December 2012 01:42 CST

brentwilliams2

Please see ticket #13731 for background info.

Following your suggestion, I used the htaccess maker with everything turned off.  I am still having the same problem, even when I unpublish the admin tools plugin.

Thank you for your help.

nicholas
Akeeba Staff
Manager

In this case you've deactivated all protection offered by either the .htaccess or Admin Tools and the problem persists. In other words, your issue is unrelated to Admin Tools.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

brentwilliams2

Hmm...  Do you happen to have any idea of what else might be blocking access?  For example, I have an exception in .htaccess for "media/com_hikashop/upload/safe/logs/report_465910889.log" but I get a "403 forbidden" error if I go there, as you can see...

 

(By the way, I understand this is outside the scope of this support, so if you can't give any guidance, I understand...)

brentwilliams2

(I forgot to mention one other symptom:  Another component is also not getting paypal notifications, although I have not done the strong testing I had done with Hikashop.)

nicholas
Akeeba Staff
Manager

Since you are receiving no incoming traffic from PayPal, it's either a security extension on your site or, most likely, a firewall setting in your server. Talk to your host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!