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Admin Tools

#14282 Admin Tools blocking IPN Messages

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by bcsgroup on Saturday, 22 December 2012 00:32 CST

Wednesday, 05 December 2012 13:15 CST

bcsgroup

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Admin Tools blocking Modules and Components etc
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Admin Tools blocking Modules and Components etc
Joomla! version: (unknown) Joomla! 2.5.8 Stable
PHP version: (unknown) 5.3.8
MySQL version: (unknown)
Host: (optional, but it helps us help you) APT Host
Admin Tools version: (unknown)2.5.8

Description of my issue:

I have been trying to use componente Event Booking. Admin Tools is blocking the IPN messages.

His email to me:

"I just checked and found that all IPN messages are blocked by Admin Tools. So I just disabled Admin Tools for now. Maybe you can contact Admin Tools developer to see how you can add Paypal IP (66.211.170.66) to whitelist IP and after that you can enable the plugin again . (I added that IP to whitelist but I am not sure it works, so I had to disable the plugin to make sure it works)."

I read the articles on but I am unclear as to how to set up Admin Tools so it won't block the component. I am having the same issue with DT Register.

Thanks

Dita

 

 

 

Wednesday, 05 December 2012 13:17 CST

nicholas

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 22 December 2012 00:32 CST

bcsgroup

Thanks Nicholas. I don;t have time to deal with this right now so I am going to close the ticket. I will reopen a ticket once I can spend more time on it.

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