Support

Admin Tools

#14262 Pro Tools bug report

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Tuesday, 04 December 2012 10:58 CST

alanski

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.8
PHP version: 5.3
MySQL version: 5.
Host: self
Admin Tools version: latestat time of post

Description of my issue:
Fatal error when clicking on icon to add ip to ban list
Fatal error: Call to undefined method FOFInflector::getString() in /home/xxxxx/administrator/components/com_admintools/controllers/log.php on line 18

From url: administrator/index.php?option=com_admintools&view=log&task=ban&id=xxx

nicholas
Akeeba Staff
Manager

Please read https://www.akeebabackup.com/support/admin-tools/14225-security-exceptions-log-2.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

alanski

Thanks. Seems like a genuine bug to have Fatal error on a user interface click/action regardless of the effectiveness of blacklist ip banning which is pretty much a fools hope of a solution.
Fix works as expected though - thank you.

nicholas
Akeeba Staff
Manager

Yes, it is a bug, it's just not so high priority as to have me publish a new release within hours of the previous one :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

alanski

LOL - is that what people ask you to do? That is certainly not my expectation of anyones support system :)
I like your firm boundaries with users 

nicholas
Akeeba Staff
Manager

Well, sometimes (I lied – pretty much every other day) I am faced with irrational demands by clients and even non-paying users. Actually, the latter category is more loud mouthed, to an embarrassing extent that's inconceivable by those who've never done tech support. After realising the infeasibility of keeping everyone happy I decided to have some firm boundaries and learn to say a word I don't like: "No" ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!